Get support by phone, e-mail, AI chat or by leaving a message to us.

Our acclaimed customer support is available at our office every weekday from 8 am to 4 pm (GMT+3) answering calls from 9 am to 3 pm.

Also our staff monitors server operation 24/7 reacting any server issues proactively - also providing support in critical issues also in the evenings and weekends.

For non-critical questions, you can get support the fastest from our intelligent AI assistants, who also serve you around the clock:

• By phone 👩 Aada AI assistant 24/7

• By chat 🤖 Hostaan ​​AI bot 24/7

So you can be sure that we always take care of your services. You can also contact us with the following ways:

Call us 24/7 

+358 20 732 0000

You can reach our human support on weekdays from 9 am to 3 pm (GMT+3) and our AI assistant Aada 24/7. The cost of the call is your international call costs plus 0,08€ per call + 0,17€ per minute.

Email Support 24/7

support@hostaan.com

Email to us and on daytime we will answer usually within hours. Outside business hours you will receive answer at latest on the next business day (unless critical server issue which will be addressed asap).

AI Chat 24/7

on our Website

You can find the chat window at the bottom right of the website. Our AI chatbot helps you 24/7 and also directs you to customer service if necessary.

Leave Message 24/7

using our form

You can also leave a message to us from the form below. You will receive answer to your email address (with same email support hours).

Postal Mail

Hostaan Ltd

Snellmaninkatu 36-38

FI-70100 Kuopio, FINLAND

Hostaan Ltd

VAT code: FI29506566

VAT reg.

Our human team is also at your service

Tuomo

Customer Support, Development

Petteri

Customer Support, Development

Juha

Chief Executive, Support & Development

Niina

Executive Assistant

Contact Us

Leave a message to our customer support here. Please provide your name and email address so we can contact you. Fill the additional details. You can also include an attachment if necessary. 

Your message will be processed in order of urgency. Our customer support usually responds within hours during daytime, but no later than 24 hours. Our emergency service responds to critical server issues 24/7.

By submitting this application, I accept the privacy policy: https://www.hostaan.fi/en/privacy-policy/

Eemeli

Customer Support