IT Service Desk Specialist

We are recruiting

IT Service Desk Support Specialist to our office in Kuopio

2025-03-21

Hostaan Ltd is one of the fastest growing cloud web hosting companies in Finland. We provide very fast and reliable WordPress hosting, web hosting, domain registrations, email services and Managed Cloud services for nearly 4000 domestic customers with excellent customer support and competivie pricing. We are known for our excellent support attitude as well as very fast WordPress servers. We operate from Kuopio city in Finland, but our goal is to go international.

Now we want you in Kuopio to join our team! We are looking a top person with a sense of humour, good spirit and good work ethics. With us you can develop yourself, do a meaningful job and build long and successful career.

Careers

Come to work for us to do work that matters

With us you are part of our fair and flexible work community, where every person counts and no one is left alone. For us you are invaluable! In our opinion a pleasant, productive job consists of suitably sized challenges, meaningful tasks and the opportunity to learn and develop. The most rewarding things in our work is a satisfied customer and memorable moments spent together! Read more about our working culture here.

IT Service Desk Support Specialist

We are now looking for a full-time IT Service Desk Support Specialists to work at our Kuopio office.

Your job is built on a variety of tasks related to technical customer support and server management. The work includes, for example, setting up and maintaining customer data, invoicing, order processing, customer support and solving technical issues by phone, email and chat. You will also work with Linux, Plesk and WordPress interfaces.

You work as part of a team in our office in Kuopio, mainly during office hours, but you may also join various on-call tasks outside office hours, as agreed seperately. In the work environment we use new iMac 5k and Macbook devices and our servers are completely in the cloud.

Your job may later swift to developing PHP/MySQL applications, designing and maintaining WordPress sites, producing content to social media, manage SEO and marketing or having more responsibility in team leading tasks - all depending on your own skills, motivation and willingness to develop in your profession.

What do we expect from you?

At minimum you have basic understanding of Linux servers and maintaining them, and you are familiar with the Internet network insfrastructure. You also want constantly learn new things and are able to absorb information quickly.
You speak and write excellent Finnish plus at least good English. You are precise and uncompromising optimist, customer oriented, service-minded, persistent, issue-solving, agile and not affraid of work that sometimes turns into hectic. You are motivated to learn always new, want to constantly develop yourself and you get along well with different people.
You enjoy working in office and appreciate regular office hours, good peaceful working environment, locally agreed flexible work our scheduling and regular monthly salary. After a probationary period you may want to commit to permanent work in Kuopio. You also need to have high tolerance of weird humour.

What would make you extra special for us? (Even one of these points are a big plus, but not a necessity)

Experience in customer service: You have previously worked in customer service or Help Desk work and are used to solving customer problems in a solution-oriented and patient manner. You are confortable on the phone and writing detailed emails and verbal outout are you strenghts.
Linux expertise: You are a true server expert and have skills with Linux server maintenance, package management, migration and troubleshooting. Analytic problem-solving mindset is a plus.
WordPress knowledge: You have experience in WordPress and know how to install, update, maintain and migrate WordPress websites.
PHP/MySQL knowledge: You have experience PHP language and MySQL/MariaDB databases.
Other special skills: You have other industry-specific expertise (e.g. in-depth experience with marketing content production, social media marketing, search engine optimization, documentation, experience in business internationalization or proficiency in several languages) or exceptionally motivated to learn any of the listed skills in you work or on your own.

What do we offer you?

A diverse and challenging set of tasks and the opportunity to develop in your career guided by your strenghts and motivation. You become part of our team where we support each other in solving customer problems. But you still get to take responsibility for your own work.
Excellent working environment. You are involved in a comformable, humorous and good-natured work environment, working with modern and high-quality tools and creating top-quality service experience for our customers in our quest to become a major International player in the industry.
Flexible working hours. The main working time is business hours at our office in Kuopio, but you can also do a small part of the work remotely in the evenings and weekends as various on-call duties that are seperately compensated. You get the hours accumulated in the working time bank ax extra days off.
A regular monthly salary that is based on your own skills and developes on your own dedication and motivation to work. Afther the probationary period, you will have a long and stable employment relationship. You also have your own physical workstation in our office.

How to apply?

Send us your free-form application, CV and your salary desire to careers@hostaan.fi - as soon as possible, but no later than 31 May 2025. The vacancy can be filled earlier if suitable applicant is found.

Apply for a job with us today!

Did you got interested? If you can already see yourself working in our team, go ahead and fill out the attached form. Tell us what got you excited and how you would complement us.

After receiving your application, we will review it and contact suitable applicants as soon as possible. Please hurry, as application period ends on May 31, 2025.

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