On this page, you can find the terms and conditions of use and agreement that you agree to comply with when ordering and using our services.

 

General Terms and Conditions

 

1. Validity and Application

1.1 These terms and conditions ("Agreement") apply between Hostaan Ltd ("Service Provider") and the contracting party ("Customer") regarding the products and services provided by the Service Provider. These terms and conditions entered into force on August 5, 2019, and remain valid indefinitely. The terms were last updated on November 26, 2025. The Service Provider reserves the right to modify these terms and notify changes on its website (www.hostaan.fi). The Customer is responsible for ensuring that the Customer and all persons employed or engaged by the Customer (including subcontractors and employees) comply with these terms.

 

2. Service Description

 

2.1 The Service Provider provides Internet services for the Customer, such as server space for website hosting ("Website Hosting") and related ancillary services, including domain registration ("Domain Registration"), email services, software, and other supplementary services such as customer data storage. Unless otherwise agreed, the price of Website Hosting does not include website design, updates, or migration of websites or emails to the server; these tasks are the responsibility of the Customer or a third party chosen by the Customer, in accordance with instructions provided by the Service Provider. In addition to Website Hosting, the Service Provider may offer complete server units ("Virtual Server") and related services to the Customer under separate agreements. Detailed descriptions of services are available on the Service Provider’s product pages (www.hostaan.com).

 

3. Formation or Cancellation of the Agreement

3.1 The Agreement is formed when the Customer orders a service and the Service Provider confirms the order (usually by email). The billing period is considered to have started when the Service Provider has issued the relevant user credentials (by email or mail). As a rule, the Service Provider makes services available to the Customer before payment and invoices afterward. Some orders (e.g., domain registration or transfer) may be delayed for reasons beyond the Service Provider’s control. Certain orders (e.g., domain transfers) may require advance invoicing for upcoming registration periods (so-called transfer fees). The Customer agrees to pay for services ordered according to the order submitted.

 

3.2 The Service Provider may, on a case-by-case basis, reserve the right to deliver the ordered service only after receiving payment for the related invoice. The Service Provider is also entitled to perform a credit check or other assessment of the Customer and cancel the Agreement prior to activating the services without further explanation.

 

3.3 The Agreement is also considered canceled if the Customer fails to provide sufficient information for order processing or fails to respond within a reasonable time to requests for such information. The Service Provider also considers the Agreement canceled if the Customer fails to fulfill payment obligations despite multiple reminders. In such cases, services are suspended and outstanding payments are transferred to a collection agency.

 

3.4 The Customer has the right to cancel the Agreement within 14 days of ordering the service without providing reasons. In such cases, the Service Provider will refund the portion of Website Hosting, but the Customer is responsible for any registration or usage fees of domains, SSL certificates, server products (e.g., Managed Cloud server), or other third-party services purchased exclusively for the Customer, as these are non-cancelable.

 

4. Term, Continuation, and Termination of the Agreement

4.1 The duration of the Agreement is the length of the service billing period (e.g., 12 months). The Agreement automatically continues for the next billing period at the end of the previous billing period unless the Customer terminates it and pays for the next billing period.

 

4.2 The Service Provider invoices the Customer in advance for the next contractual period (e.g., six weeks before the end of the current period). If the Customer does not pay before the new period starts, the Service Provider will consider the order terminated and close it at the end of the current billing period. The Customer has no obligation to pay for the next billing period. If the Customer requests service reactivation afterward, the Service Provider may charge for reactivation work according to its price list.

 

4.3 The Customer may terminate the service at any time without a separate notice period by contacting the Service Provider. The Customer remains liable for any outstanding payments under the active order. The Service Provider is not obliged to refund any prepaid fees. The Customer has the right to transfer owned domains and website material to another provider if no outstanding payments exist.

 

4.4 The Service Provider also reserves the right to terminate the Agreement if the Customer fails to comply with these terms. The Service Provider may transfer the Agreement and services to a third party and may modify the Agreement and service descriptions. The Customer may not transfer the Agreement to a third party without the Service Provider’s written consent.

 

5. Customer Rights and Obligations

5.1 The Customer must provide up-to-date customer and billing information and ensure it remains current. Outdated billing information may result in unintended service suspension. Services for ongoing agreements are billed in advance according to the current price list. The Service Provider reserves the right to change the content, pricing, payment terms, or other features of the services, notifying the Customer in advance (via website, email, or invoice). New prices apply at the start of the Customer’s next billing period. The Customer may terminate services before the new billing period.

 

5.2 The Customer is responsible for encrypting, backing up, securing, licensing, and lawfully managing all material stored in the Service Provider’s service, including files, emails, software, usernames, and passwords. The Customer must not disclose usernames to third parties. Material stored in the service must not be defamatory, racist, pornographic, obscene, or otherwise illegal under Finnish or EU law, copyright law, or good practice standards.

 

5.3 The Customer must not market websites or services hosted by the Service Provider in violation of law or good practice. The email service may not be used for mass emailing. Unlawful email marketing without consent is prohibited and may result in termination of the Agreement. The same applies to advertising on forums or newsgroups where prohibited.

 

5.4 Hosting space is customer-specific and may not be resold without separate permission from the Service Provider (except for products intended for resale). Two different customers’ websites or emails cannot share the same hosting space. Services must always be ordered in the name of the end user, even if the ordering party is different (e.g., a website designer).

 

5.5 Only material and software directly related to website and email usage may be stored on the hosting space. Hosting space may not be used as general storage, file-sharing, IRC or chat services, cryptocurrency mining, game servers, or P2P file sharing—except for customer data storage services like Nextcloud, which may be used for limited storage, backup, and sharing of the Customer’s data, in compliance with these terms and Finnish law.

 

5.6 The Customer must ensure that software installed on the service is secure, up to date, and properly licensed.

 

5.7 Internal server intrusion attempts, bypassing security restrictions, or using the server to attack other targets is strictly prohibited and results in immediate termination of the Agreement and possible liability. The Customer must report any security breaches or vulnerabilities to the Service Provider and is fully liable for any damage caused through their accounts.

 

6. Service Provider Rights and Obligations

6.1 The Service Provider strives to provide high-quality, uninterrupted network services. The Customer acknowledges that temporary interruptions or maintenance may occur and, in certain fault situations, service may be temporarily unavailable. Some interruptions may result from third-party hardware, network failures, attacks, or software errors beyond the Service Provider’s control. The Service Provider seeks to minimize downtime and perform maintenance primarily at night, notifying the Customer where possible.

 

6.2 For maintenance and security purposes, the Service Provider may log activity on the Customer’s hosting space, which consumes disk space. Disk space is also consumed by emails, databases, statistics, backups, or automated updates, leaving less space for the Customer’s website.

 

6.3 The Service Provider may process customer data and use subprocessors to deliver the service, troubleshoot, or perform necessary operations according to the data processing agreement. The Customer accepts that the Service Provider and its subprocessors may have access to customer data to ensure full service functionality.

 

6.4 The Service Provider may automatically add additional resources when critical limits (e.g., disk or traffic usage) are exceeded and bill the Customer accordingly to prevent service disruption. Consultation with the Customer will be attempted first.

 

6.5 The Service Provider may automatically limit performance resources (CPU, RAM, disk I/O, traffic) if usage deviates significantly from normal. In such cases, the Service Provider may restrict or temporarily suspend the Customer’s service to protect other customers. Traffic and load may be prioritized, usage charges adjusted, or the Agreement terminated if necessary.

 

6.6 The Service Provider may, without notice, suspend services or remove material from the Customer’s hosting space if deemed to violate the terms, required by law, or necessary for security.

 

6.7 The Service Provider is not responsible for interference from networks or external sources and reserves the right to restrict or suspend the Customer’s service to protect other users.

 

6.8 The Service Provider is not liable for indirect or consequential damages (lost profits, revenue reduction, production interruptions, or unforeseeable losses), errors, service interruptions due to force majeure, or loss, destruction, or alteration of data or files and related costs.

 

6.9 The Service Provider’s liability for errors that fall under its responsibility is limited to a maximum of two months’ service fees.